11.7 Checking the installation log

If you experience any problems when installing MyID or an update to MyID, you can check the installation log for errors.

Note: If you are using the MyID Installation Assistant, the installation log is checked automatically and any issues highlighted; see section 2.20, Checking the installation log results for details.

Installation logs are created in a file in your temporary folder with a name in the format MSIxxxxx.LOG; for example, MSId149a.LOG. To check the location of your temporary folder, at a command prompt type:

echo %TEMP%

Important: If you installed MyID over a remote connection, and did not set up your system not to use temporary folders per session before installing MyID, you cannot check the installation log, as they have been automatically deleted by the operating system. See section 6.4, Temporary folders for remote connections.

Note: This installation log may, under some circumstances, contain the MyID COM, IIS, and web service usernames and passwords entered during installation. If the Microsoft Installer Debug Policy value on the PC is set to 7, any values entered on the command line, including passwords, are written to the log. You are recommended to check this log immediately after installation and delete it if necessary.